Terms of Service

Effective Date: June 4, 2025

Last Updated: June 4, 2025Welcome to Virtual Engine ("we," "us," "our"). These Terms of Service ("Terms") govern your use of our website, platform, and any communication services, including SMS/MMS messages. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1. Acceptance of Terms

By accessing our website, subscribing to our services, or opting in to receive communications (including text messages), you agree to comply with these Terms and all applicable laws and regulations.
You must be at least 18 years old or of legal age in your jurisdiction to use our Services.

2. Updates to Terms

We may modify these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of the Services after such updates constitutes your acceptance of the new Terms.

3. Services Provided

Virtual Engine offers digital solutions and communication automation tools for business users. Services include but are not limited to customer relationship management, workflow automation, lead generation, and SMS-based communication.

4. User Obligations

You agree to:

Provide accurate, current, and complete informationUse the Services lawfully and responsiblyMaintain the confidentiality of your account credentialsNot use our Services for SPAM, fraud, or misleading communicationsNot violate any federal, state, or international laws, including those relating to privacy, data protection, or telecommunications

5. Messaging Terms (A2P SMS/MMS Compliance)

By opting in via any form or checkbox on our platform, you consent to receive SMS/MMS messages from Virtual Engine for:

Service notifications and confirmationsAccount and billing updatesSupport and onboarding messagesPromotional offers (only with explicit marketing opt-in)

Message Frequency

Messages may be sent periodically, and frequency may vary depending on your interaction with our Services.

Carrier Disclosures

Message and data rates may apply based on your carrier plan. Carriers are not liable for delayed or undelivered messages.

Opt-Out Instructions

You can opt out of SMS communications at any time by replying with “STOP”. To get help or assistance, reply “HELP”or contact us directly at [email protected]

Consent Assurance

We do not send SMS messages without explicit user opt-in. All opt-in records are securely stored for A2P compliance and audit purposes. We do not use third-party lists or contacts obtained without consent.

6. No Sharing of Mobile Data

We will not share, sell, or disclose your SMS opt-in data, phone number, or consent details with third parties or affiliates for marketing or promotional purposes.If we share data with service providers for operational reasons (e.g., SMS delivery platforms), those providers are contractually bound to only use your information for the agreed service.

7. Third-Party Tools & Services

Our Services may integrate with or link to third-party providers (e.g., payment processors, CRM tools). You are responsible for reviewing and agreeing to their terms and policies separately.

8. Intellectual Property

All content, software, designs, trademarks, and intellectual property associated with Virtual Engine remain the property of Virtual Engine. Unauthorized use or reproduction is strictly prohibited.

9. Account Termination

We may suspend or terminate your account or access to our Services at any time for:

Breach of these TermsFraudulent or harmful activityNon-payment of fees (if applicable)Failure to comply with applicable A2P guidelines

10. Disclaimer of Warranties

The Services are provided “as is” and “as available.” We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

11. Limitation of Liability

To the fullest extent permitted by law, Virtual Engine shall not be liable for any indirect, incidental, special, consequential, or punitive damages related to your use of the Services.

12. Indemnification

You agree to indemnify and hold harmless Virtual Engine and its affiliates from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms or misuse of the Services.

13. Governing Law

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes shall be resolved in the courts of that jurisdiction.

14. Contact Information

If you have questions about these Terms or how we handle messaging compliance, please contact:Virtual Engine

Email: [email protected]

Website: https://virtualengine.ai