Privacy Policy

Effective Date: June 4, 2025

Last Updated: June 4, 2025Welcome to Virtual Engine (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with our SMS communications. This policy is fully aligned with A2P (Application-to-Person) 10DLC compliance, the Telephone Consumer Protection Act (TCPA), and the CTIA messaging principles.

1. Information We Collect

We collect the following categories of personal information through web forms, lead capture tools, chat widgets, and third-party integrations:

Full nameEmail addressPhone number (including mobile numbers for SMS/MMS opt-in)Business or organizational detailsPayment information (processed through secure third-party providers)IP address and geolocationDevice and browser dataWebsite interaction data (via cookies and analytics tools)Communication preferences and consent status

2. Use of Your Information

We use your information for the following legitimate purposes:

To provide and manage access to our platform, tools, or servicesTo send transactional notifications, reminders, or updatesTo respond to inquiries and provide customer supportTo send marketing and promotional messages (only with express opt-in consent)To improve website functionality, user experience, and customer satisfactionTo comply with legal obligations and enforce our policies

3. SMS/MMS Text Messaging Compliance

By opting in through any form or contact method on our platform, you explicitly consent to receive SMS or MMS messages from Virtual Engine. This includes:

Transactional and support updatesAppointment remindersPromotional and marketing messages (only if separately opted in)

Message frequency may vary. Standard message and data rates may apply.

You can opt out of SMS at any time by replying “STOP”. For support, reply “HELP” or contact us at [email protected].

Consent Requirements:

We do not send SMS without prior opt-in.We log and retain user consent records as required by A2P regulations.We include clear opt-out instructions in every message.

4. Information Sharing and Disclosure

We do not sell, rent, or share your mobile numbers or consent-related data with third parties or affiliates for marketing or promotional purposes.We may share your data with trusted third-party vendors only to:

Process transactions (e.g., payment processors)Deliver communication services (e.g., SMS gateways)Improve service delivery (e.g., analytics tools)

Text messaging opt-in data and consent will not be shared or sold for any marketing purpose whatsoever.

5. Data Security

We maintain industry-standard security measures including encryption, access control, and secure data storage to protect your information. Despite our best efforts, no system is 100% secure. If a breach occurs, we will notify you in accordance with applicable laws.

6. Cookies and Tracking

We use cookies and third-party analytics (such as Google Analytics) to:

Track website usageImprove functionality and personalizationAnalyze conversion rates and campaign performance

You may disable cookies in your browser settings, but this may impact your experience.

7. Your Rights and Choices

You have the right to:

Access, review, or correct your personal informationWithdraw consent to marketing or SMS communications at any timeDelete your personal information (subject to applicable laws)File a complaint with your local data protection authority (if applicable)

To exercise these rights, please email us at [email protected].

8. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect information from children. If you believe a child has provided personal data, please contact us to remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our practices. We encourage you to review this page regularly. The “Effective Date” at the top indicates the latest revision.

10. Contact Information

If you have any questions, requests, or concerns about this Privacy Policy or your data, please reach out to us at:Virtual Engine

Email: [email protected]

Website: https://virtualengine.ai